Disney Parks Update From Disney Guest Relations

Update from Disney Guest Relations

We are all anticipating the reopening of Disneyland and Walt Disney World. News is changing minute by minute, and each state has its own reopening process. This makes it extremely difficult to plan a return to our favorite places.

The projected reservation dates have shifted week to week, and even month to month. This is in no way an indication of official reopening. Many vacations have been canceled and/or rescheduled as a result.

While some of us may be waiting to circle the reopening day on our calendars and make those very last minute trip decisions, Disney Parks Guest Relations is providing us with an important update in the letter below.


Dear Guests,

It’s an understatement to say that the past few months have been a challenging time for us all.  As we navigate the longest park closures in our histories, we’ve loved hearing your kind words of hope and seeing how you’ve made your own Disney memories at home has uplifted and inspired us all.

During this time, we know it can be difficult to plan your Disney vacation. Now more than ever we’re longing for the opportunity to come together with family and friends to escape, to celebrate, to re-do missed milestones, like birthdays and anniversaries and to make new Disney memories.

Given the current uncertainty as to when we will reopen Disneyland Resort or Walt Disney World Resort, we’ve had to periodically adjust the schedule for the ability to book hotel reservations at our resorts. While we’re currently accepting reservations starting in July 2020 at both resorts, as this situation evolves, timing may continue to shift.

As we continue to follow guidance from government and health care officials regarding how we’ll be able to reopen our parks and resorts in a responsible way, we may also need to make real-time adjustments to booked experiences, park tickets and park passes.

Please know that if any reservations you may have made need to change, we will work with you to make the necessary modifications.

If you haven’t already, we encourage you to check out the recent blog post from our Chief Medical Officer, Dr. Pamela Hymel, on how we’re planning for re-opening our parks and resorts.

Our focus remains on the safety of the entire Disney community. Be sure to keep checking our websites for more details, and stay tuned for more information right here on the Disney Parks Blog.

We appreciate your understanding and patience as we navigate this unprecedented time together. We continue to be moved by the incredible support and passion our guests have shown for our Disney family, and we hope to see you real soon.


Stay tuned to DAPS MAGIC for the latest news, and once it becomes official, we will have all the important information for you.

We can’t wait to see you in the Parks to make those magical memories once again.

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