The Disneyland Resort sent out an email to guests that were planning on visiting in May canceling their reservations. These cancelations are now extended through May 23rd. The letter informs the guests that while their reservations have been canceled, there are other options available. Many of these options begin on June 1st and continue on through the summer.
Currently, the Disneyland Resort remains closed indefinitely. A reopening date has not been announced. Because of the coronavirus pandemic, all Disney parks around the world currently remain closed. Below is the email sent out to Disneyland Resort guests. A similar one was sent to Walt Disney World Resort Guests.
Disneyland Resort Email
Dear Guest – We are sorry to inform you that your upcoming visit with us will be impacted by several closures.
While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Guests and employees remain The Walt Disney Company’s top priority.
As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, the Disneyland Resort is currently closed and a reopening date has not been identified.
If you have already modified or canceled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. If you’re interested in modifying your existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates June 1, 2020 and later.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
A Special Offer for Eligible Guests
Eligible Guests of the Disneyland Resort Hotels may receive a $50 per night resort credit* for stays between June 1, 2020 and December 31, 2020. In addition to the resort credit, eligible Guests may also take advantage of a special Disneyland Resort offer to save up to 35%** on stays most nights June 19, 2020 through October 3, 2020.
The resort offer is valid for Guests who booked a room reservation, or a Walt Disney Travel Company vacation package, to stay at a Disneyland Resort hotel during the period from March 16, 2020 through May 31, 2020 and on dates that the Disneyland Resort theme parks are closed. Offer is not valid for room reservations or packages canceled before March 1, 2020.
To receive more details about this offer, and to cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 8:00 AM and 7:00 PM, 7 days a week. If you originally booked through a Travel Agent, please reach out to them directly if you have questions or would like to reschedule. Be sure to ask about the special offer above!
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Disney Destinations, LLC
If you have any questions, please contact the information given above, depending on which resort you have the question for. If you used a travel agent to book your vacation, they were made aware of the cancellations and are ready to assist you.