Shanghai Disney Resort has posted an announcement on its website stating that both Shanghai Disneyland and Disneytown will be closed on November 1st and 2nd. This closure could continue longer. This is to keep Shanghai Disney Resort in line with health and safety guidelines for the pandemic. It comes after a confirmed-positive test from an out-of-town guest who visited Shanghai Disney Resort.
The closure of Shanghai Disney Resort comes after it was previously reopened after being closed for the pandemic on May 11, 2020. It also was closed for a couple of days in September due to weather.
The following statement was posted on Shanghai Disney Resort’s website:
In order to follow the requirement of pandemic prevention and control, Shanghai Disneyland and Disneytown will be closed on Monday and Tuesday, November 1-2, 2021. We will notify guests as soon as we have a confirmed date to resume operations.
We apologize for the inconvenience and will provide refund or exchange for all guests impacted during this period.
Thank you for your understanding and cooperation!
Shanghai Disney Resort
October 31, 2021
Ticket Refund and Exchanges
For Park Tickets for October 31 to November 2, 2021
Guests with tickets to visit Shanghai Disneyland on October 31 and/or November 1 and/or November 2, 2021 may choose to visit the park on any other day within the next six months (by April 30, 2022 inclusive with respect to park tickets for October 31, 2021; by May 1, 2022 inclusive with respect to park tickets for November 1, 2021; and by May 2, 2022 inclusive with respect to park tickets for November 2, 2021). Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for October 31 and/or November 1 and/or November 2, 2021 on the day of your next visit, and reservation will not be required*. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on October 31 and/or November 1 and/or November 2, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
The two resort hotels at Shanghai Disney Resort continue to operate as normal, but we do understand if you wish to change your plans. For guests who have booked resort hotels for the night of October 31 and/or November 1 and/or November 2, 2021, you can contact the original purchase channel for enquiries.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to firstname.lastname@example.org and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for October 31 and/or November 1 and/or November 2, 2021, on that date. Communications will be made accordingly in a timely manner.
DAPS MAGIC will continue to follow this story and provide updates about Shanghai Disney Resort when they become available.