The temporary closures of Tokyo Disneyland and Tokyo DisneySea have been extended in light of the continued request from the New Coronavirus Response Headquarters to refrain from holding events, etc. as well as the current situation in Japan and abroad. The reopening of the parks is planned for April 20 or beyond, for which a new announcement will be sent out.
1. Special events, programs, shows, and facilities that are scheduled to end or permanently close during the extended temporary closure period include:
Closing on March 31, 2020
- Lilo’s Luau & Fun (Tokyo Disneyland)
- Jungle Rhythms (Tokyo Disneyland)
- Robo Astro (Tokyo Disneyland)
- Ariel’s Greeting Grotto (Tokyo DisneySea)
2. Special events and programs that were scheduled to begin during the temporary closure period include:
To be determined
- Disney Easter (Tokyo DisneySea)
- CookieAnn’s Greeting Drive (Tokyo DisneySea)
– Details will be announced after the Park reopens.
Postponed
- The opening of the new area in Tokyo Disneyland The opening of the new area in Tokyo Disneyland, originally scheduled for April 15, has been postponed to mid-May or beyond. Furthermore, the previews of the area that were part of marketing and other campaigns planned for April have been canceled.
3. Regarding Park tickets during the period of temporary Park closure:
(1) Unused Park Tickets affected by the temporary Park closure, which were purchased before Wednesday, March 11, 2020.
Eligible Tickets:
- Fixed date tickets with a Park admission date from February 29 to May 31, 2020.
- Park tickets with an expiration date within the period from February 29 to May 31, 2020.
- Campus Day Passports with fixed admission period from January 6 through March 19, 2020.
- Corporate Program “Thanks Festival” Passports with fixed admission period from January 6 through March 19, 2020.
Expiration date of Annual Passports will be extended (this also applies to Annual Passport Vouchers and Annual Passport Exchange Certificates).Information will be posted on the Tokyo Disney Resort Official Website as available.
Expiration date will be extended for food vouchers, original popcorn bucket vouchers, and special food vouchers for Very Very Minnie! Information will be posted on the Tokyo Disney Resort Official Website as available.
Holders of the Park tickets mentioned above will be eligible for the following:
Please note depending on where the ticket purchases were made, the contact location will be different.
If you purchased a Park ticket from one of the locations below, please use the designated web form or visit the ticket booths at Tokyo Disney Resort.
- Tickets purchased from Tokyo Disney Resort Online Reservations & Tickets website.
- Tickets purchased at a Disney Hotels, Tokyo Disney Resort Official Hotels, Tokyo Disney Resort Partner Hotels, Tokyo Disney Resort Good Neighbor Hotels, or the Disney Store
- Tickets purchased at the ticket booths at Tokyo Disneyland or Tokyo DisneySea
Ticket refunds will be accepted.
Ticket changes will also be accepted without a fee, or charge resulting from price difference, to a ticket (Revisit Passport*) valid for admission until March 31, 2021.
*Regarding the Revisit Passport
・Valid at either Tokyo Disneyland or Tokyo DisneySea for one day only.
・Good for any age category (Adult, Junior, Child, or Senior)
・Valid until March 31, 2021
・Not valid on dates when Park admission is being restricted
・Not valid on May 2, 3, 4, 5, or 6, 2020 when attendance is expected to be very high
Regarding the release date of the web form for refund and exchange requests, we will announce by posting on Tokyo Disney Resort Official Website by March 31, 2020. Thank you for your patience.
To exchange a ticket for a Revisit Passport
Please use the designated web form or visit the ticket booths at Tokyo Disney Resort after the Parks re-open.
To get a refund
Please use the designated web form.
Note:
- When you used the web form, it will take about a month to process ticket exchanges or refunds.
- Please be aware that after you have submitted web form, you will be unable to request refunds or changes at the ticket booths at Tokyo Disneyland or Tokyo DisneySea.
- Travel agencies
- Some convenience stores (please refer to the issuing location indicated on the Park ticket)
Please note that the handling of your ticket will be partially different from the description above.
(2) Ticket Sales
- As of March 11, 2020, sales of fixed date tickets will be suspended.
Information regarding when tickets will go on sale again will be posted on the Tokyo Disney Resort Official Website as soon as it becomes available. - Sales of tickets without a fixed date and sales of Annual Passports will continue.
– Annual Passports purchased through the Tokyo Disney Resort Reservations & Tickets website by March 31, 2020 will be available at pre-revision prices. The website may be congested.
Please allow sufficient time for purchasing.
4. Guests with Vacation Package Reservations:
- Guests who have purchased vacation packages are encouraged to visit the official Tokyo Disney Resort website does more information regarding the package they purchased based on dates of travel.
As of March 11, 2020, new reservations will not be accepted.
Information regarding when reservations can be made will be posted on the Tokyo Disney Resort Official Website.
All reservations will be canceled. Your credit card will be refunded any deposit or advance fees paid at the time of reservation.
As of March 11, 2020, new reservations will not be accepted.
Information regarding when reservations can be made will be posted on the Tokyo Disney Resort Official Website.
6. Inquiries
For further inquiries, please contact below:
Park Tickets
Tokyo Disney Resort Information Center
+81-45-330-5211
Tokyo Disney Resort Online Reservations / Purchasing Support Desk
+81-45-330-0101
Tokyo Disney Resort Vacation Packages
Tokyo Disney Resort Online Reservations / Purchasing Support Desk
+81-45-330-0101
Hours: 9:00 a.m. to 5:00 p.m.
7. Regarding other locations in Tokyo Disney Resorts during temporary closure of the Parks:
Disney Hotels:
There will be a partial change in operation.
Ikspiari:
Will be closed
Maihama Amphitheater:
Please check with the organizer whether the show will be put on.
Disney Resort Line:
To operate regularly.
Please allow enough time to travel and avoid times of congestion as much as possible.
Bon Voyage and Disney Fantasy (gift shops located in Tokyo Disney Resort related hotels):
Will be closed
