Upon the reopening of Disney’s Hollywood Studios, guests experienced a slightly different approach to how the virtual queue was run before the parks closed due to coronavirus. Instead of the virtual queue going live at park opening and everyone scrambling to get their boarding pass, three opportunities were offered for boarding passes throughout the day. This has now been updated to just two opportunities throughout the day. The following update was shared by Disney regarding the virtual queue:
UPDATE: We are adjusting the virtual queue for Star Wars: Rise of the Resistance. Beginning Friday, July 24, opportunities to join the queue will be available at 10 a.m. and 2 p.m.
This system is being utilized to help with physical distancing for guests wishing to board the attraction. This is part of the safety protocols in place to help keep guests and cast members safe from COVID-19. Being able to secure a boarding pass virtually two times instead of one is also an effort to create more flexibility for guests. An added perk is that there isn’t a mad dash first thing in the morning.
For those who wish to join the virtual queue they will need to know the following information as provided by Disney:
- First, make sure you have the My Disney Experience app. Once you enter the park, log in to your account at one of the distribution times (10 a.m. or 2 p.m.).
- Once you have logged in, select “Star Wars: Rise of the Resistance Virtual Queue” on the home screen. You will be able to view the current status and next steps for joining the virtual queue.
- The app will indicate when there is no availability for a specific distribution time. Some guests may join backup groups.
- As long as your My Disney Experience account is linked to park tickets for you and the others in your group, you can enroll everyone in the virtual queue at the same time. In order to give as many guests as possible the opportunity to join the Resistance, each guest can enter the virtual queue no more than once per day.
- Make sure push notifications are turned on for My Disney Experience so you will be alerted if your group is called to return. You’ll have up to an hour from the time of the alert to go to the entrance of Star Wars: Rise of the Resistance.
- Guests who are enrolled in the virtual queue will be able to see an estimated return time indicating when they may be called back to experience the attraction. This time may change throughout the day, so continue to check the app for updates. Also, the tip boards around the park will display the boarding groups that have been called back.
- Please note that joining the virtual queue does not guarantee the ability to experience Star Wars: Rise of the Resistance.
There are also cast members on hand to answer any questions that might be had regarding the virtual queue and Star Wars: Rise of the Resistance.
For those who are unable to make it into the parks to experience Star Wars: Rise of the Resistance, enjoy this ride through video below of the opening day of the attraction at Disneyland as shot by the DAPS MAGIC team.